Dear Sir,
I had the privilege of meeting Tanya Miller initially when I bought the Vehicle.
From the beginning, she impressed with her warm and friendly demeanour, and a willingness to work out a satisfactory deal without once expressing any kind of negative sales pressure. She was focused on making the sale happen and went about the task very professionally and it was a pleasure to deal with her from the beginning.
Since then I have visited the dealership on several occasions, and she always took the time to come say hello, and an active interest in whatever issue I may have with the car. She always did what she could to facilitate a resolution of any problems, even if it may not be within her usual scope of duties.
It is refreshing to see a young person such as Tanya epitomise the qualities of professional yet personal service, and a willingness at times to go beyond what is required or expected.
Having a person of Tanya’s quality on your staff is a key reason I will continue to look forward to future dealing with your business.
Yours sincerely,
Dr James Chua